TicketAccess™
Automated One Call enquiry ticket screening, workflow and response management solution.
One Call service members respond to large numbers of asset location enquiries — often requiring valuable time and resources.
Tell Me MorePelicanCorp provides TicketAccess, a comprehensive automated and exception handling service to directly respond to contractors on your behalf, all within minutes and 24 hours a day – 7 days a week.
TicketAccess is a fully featured product which can be either hosted within PelicanCorp’s secure cloud environment or installed on premise.
Benefits
Works with your existing system
Respond based on your existing business rules, allowing for creation of plans, arranging on-site visits and escalation of tickets automatically.
Your data, your way
Configure based on the assets identified within an organisation’s GIS and/or information received from local One Call service.
Cheaper for you. Cheaper for your clients.
Reduce resources required for ticket responses.
Find the best solution for you
Select the GIS integration method that best suits your business and data.
Award winning speed and accuracy
Awarded as the fastest and most accurate One Call response service across APAC by GITA.
Protect your assets
Assess and respond to enquiries quickly and accurately, reducing asset damage incidents.
How does TicketAccess work?
Features
Award winning solution
GITA ANZ has awarded the “DBYD High Performance Award” for 7 of the past 9 years to the automation provided by TicketAccess.
Web service integration
TicketAccess can query your GIS using a Web Feature Service (WFS) followed by a Web Mapping Service (WMS) to create current and accurate responses.
Configurable workflows
You set the configuration rules. TicketAccess then uses the information provided in the ticket to determine the type of response necessary.
24 hour responses
TicketAccess operates 24/7. As many people plan their works outside business hours, responses are created and sent within minutes of receiving them.